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Joko Tri Susilo
He has a strong leadership track record in customer service, strategic planning, business development, and corporate performance management within PT PLN (Persero). His experience as a Vice President overseeing corporate planning and business development, combined with his leadership in Customer Service Implementation Units, has strengthened his expertise in developing performance improvement strategies, managing business portfolios, enhancing corporate governance, and ensuring the delivery of customer-oriented electricity services.
Drawing on this extensive experience, he has been entrusted with the role of Director of Electricity Services at PLN Electricity Services, where he is responsible for strengthening the quality of electricity operations and maintenance services, improving service reliability for customers, and driving the delivery of adaptive, professional, and customer satisfaction-oriented services.
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