PLN Electricity Services is a subsidiary of PT PLN (Persero) that is primarily engaged in the operation and maintenance of electricity transmission and distribution networks. The company strategically operates across the key regions of Sumatra, Java, and Bali. Its comprehensive market coverage is divided into two main segments: the Captive Market, which consists of existing PLN customers, and the Non-Captive Market, which includes government clusters, state-owned enterprises (BUMN), commercial businesses, and various industrial sectors.

The company's overarching vision is to become the number one customer's choice for high-quality electricity services throughout Indonesia.

To achieve this vision, PLN Electricity Services follows a strong mission structured around four core principles. First, it is "Customer Focused," which involves maximizing best-practice service standards to significantly increase customer satisfaction. Second, through "Advanced Sustainability," the company actively encourages the use of modern technology to present a sustainable business model. Third, it strives to be "Reliable" by acting as a trendsetter in providing proactive and top-quality operation and maintenance services. Finally, it aims to be "Effective" by running the business efficiently to optimize products and services, fully implementing the LEAN spirit from PLN.