Strategies & Technologies to Deliver the Next-Level of Customer Experience for Electric Utilities


With the rise in customer expectations and the emergence of new technologies, customer experience has become a critical factor in customer satisfaction. It is paramount for electric companies to ensure that the correct customer engagement strategies – that are modern, robust, and agile are adopted to meet the rapidly-changing industry’s values and demands. When deciding on a customer engagement strategy and the technologies to deploy, there are many complexities to consider. Utilities must reassess their strategy for an engaging and cost-efficient customer experience that builds confidence and resilience in the long run, and ultimately brand loyalty.

This webinar will explore: 

  • New enabling technologies, the business challenges and benefits 
  • Utility strategies for leveraging new technologies to engage better and service customers 
  • Real-world examples and use cases of new technologies leveraged by utilities to deliver world-class customer experiences

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