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Nguyen Viet Luu
Expert of Software Development, Customer Care Center,
Ho Chi Minh City Power Corporation (EVN HCMC)
Viet Nam
Nguyen Viet Luu is a Software Engineer at EVNHCMC (Ho Chi Minh City Power Corporation), working within the IT Technical Department of the Customer Care Center. He is responsible for developing and managing digital solutions aimed at enhancing customer service in the electricity sector. Recently, Luu has focused on building a multichannel software ecosystem that integrates AI and automation to improve communication between EVNHCMC and its customers. He is participating in Enlit Asia to share insights from the company’s digital transformation journey.
Sesi
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10-Sep-2025KNOWLEDGE HUB THEATRE 2: Transisi Energi dan Teknologi (Disponsori oleh Kraken)Penerapan Sistem Layanan Pelanggan Multisaluran untuk Meningkatkan Pengalaman Pelanggan di EVNHCMC: Aplikasi Layanan Pelanggan, Web 360 Derajat, dan Lainnya
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