With the increased use of intelligent meters, there are new challenges for onsite meter testing.

Beside the metrological tests, there is also a focus on function and setup checks.

Privatized energy industries have concerns to reduce non-technical losses, quick and efficient handling of customer complaints and fraud cases, which may result in more on-site testing.

As a global leader in meter testing, MTE Meter Test Equipment AG recently introduced a series of meter test equipment to meet these new challenges and requirements.

In this discussion MTE will be joined by industry experts to provide:

• Overview about intentional and accidental problems in meter installations
• Essential functionalities of State-of-the-art portable instruments, which cannot be replaced by smart meter or intelligent software
• Results and experiences by using portable meter test equipment to reduce non-technical losses and create a better customer confidence into new technologies
• ROI into portable meter test equipment

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Speakers Include:

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With the rise in customer expectations and the emergence of new technologies, customer experience has become a critical factor in customer satisfaction. It is paramount for electric companies to ensure that the correct customer engagement strategies – that are modern, robust, and agile are adopted to meet the rapidly-changing industry’s values and demands. When deciding on a customer engagement strategy and the technologies to deploy, there are many complexities to consider. Utilities must reassess their strategy for an engaging and cost-efficient customer experience that builds confidence and resilience in the long run, and ultimately brand loyalty. This webinar will explore:

• New enabling technologies, the business challenges and benefits
• Utility strategies for leveraging new technologies to engage better and service customers
• Real-world examples and use cases of new technologies leveraged by utilities to deliver world-class customer experiences