Energy Retail & Customer Engagement
What to Expect:
- Customer Empowerment
Learn how utilities are shifting from commodity providers to service partners—offering tools, apps, and incentives that help customers monitor, control, and optimise their energy consumption. - Customer/User Analytics
Explore how real-time usage data, behavioural analytics, and segmentation are helping retailers personalise offerings, improve retention, and predict future needs. - Digital Customer Experience (CX) Strategies
Discover new approaches to CX design—from intuitive mobile platforms and self-service portals to automated chatbots and energy gamification—all aimed at improving engagement and trust. - Energy Efficiency & Demand-Side Management
Review innovative programmes that incentivise demand response, enable time-of-use pricing, and encourage the adoption of smart home technologies.
Why Attend?
This session is ideal for customer experience professionals, energy retailers, digital product managers, marketing teams, and technology vendors who want to:
- Strengthen customer loyalty through digital innovation and personalisation
- Leverage data to drive better service, lower churn, and unlock new revenue streams
- Design impactful energy efficiency and behavioural change programmes
- Navigate regulatory shifts and opportunities in retail market liberalisation
- Position their business at the forefront of customer-led energy transformation
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